Refund policy

60-Day Return and Refund Policy

Effective date: September 11, 2026

We want you to be confident when ordering from ACONG. You may request a return within 60 days after your order is delivered.

Return eligibility

To be eligible for a return, the item must be unused, uninstalled, unmodified and in the same condition in which it was received. It must include the original packaging, accessories, parts and manuals supplied with the order. Proof of purchase is required.

Before sending anything back, please submit a request through our Contact Us page. Include your order number. You do not need to provide a reason for an eligible return. We will review the request and provide the correct return address and instructions. Returns sent without authorization may be delayed or refused.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us as soon as possible and within the 60-day return period. Include clear photos or video showing the item, packaging and shipping label. After review, we will arrange an appropriate replacement, refund or other solution at no additional cost to you.

Change-of-mind returns

For an eligible change-of-mind return, the customer is responsible for return shipping and for ensuring that the item reaches the authorized return address safely. We recommend using a tracked service. Original shipping charges, if any, are not refundable unless the item was damaged, defective or incorrect.

Non-returnable items

Items that have been used, installed, modified, damaged after delivery, or returned with missing parts or packaging are not eligible for a change-of-mind return. Gift cards and products clearly marked as final sale are also non-returnable, except where required by law.

Refunds

We will inspect the returned item after it arrives. If the return is approved, the refund will be issued to the original payment method. Your bank or payment provider may need additional processing time before the credit appears. If a return does not meet the eligibility requirements, we will contact you with the result.

Exchanges

If you need a different item, contact us first. Depending on availability and the circumstances, we may arrange a replacement or ask you to return the original item and place a new order.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We will try to stop the order before fulfillment, but cancellation cannot be guaranteed after processing or shipment has begun. Once shipped, the return terms above apply.