FAQS

How long is your shipping time?

Free shipping is available on all orders, with no minimum purchase required. Estimated delivery is 15–21 days.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Where is my order now?

To track your order, please go to

Track package

Enter your tracking number and you can track your order.

What’s my tracking number?

After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.

What’s the status of my order?

Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 2 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to Track package

Enter your tracking number and you can track your order.

I have not received any confirmation email.

Please email service@acong.shop for help with your order confirmation.

Include your order number, if available, and the email address used at checkout. Do not send card details.

I want to return or refund!

For return product or refund, please read our Return Policy first.

To request a return or refund, email service@acong.shop.

Include your order number. You do not need to provide a reason for your return request. We will help you with the next steps under our Return Policy.

How to apply discount?

The promotional price shown on the product page is already applied; no discount code is needed. If you have a separate valid discount code, enter it at checkout and review the updated total before paying. For help, email service@acong.shop.